Sen. Feargal Quinn: Crowning the Customer
How To Become Customer-Driven
Produkttyp: | eBook-Download |
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Verlag: | The O'Brien Press |
Erschienen: | |
Sprache: | Englisch |
Seiten: | 160 (Druckfassung) |
Format: | EPUB
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Download: | 210 kB |
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How to become Customer Driven
Customer service is the competitive business battleground of the twenty-first century. This book, by an internationally acclaimed entrepreneur, is a hands-on guide for people who run businesses or work in them, written in simple jargon-free style. He explains:
- The 'Boomerang Principle' (bringing the customer back)
- How to get the feel of the market place
- How to listen effectively to the customer
- Customer panels
- Why you should increase the number of complaints
- How to introduce fun and surprise into business.An essential handbook for managers, company directors, employees and students.