At a time characterised by constant progress and digital transformation, the business

world is experiencing a revolution. Artificial intelligence (AI) is on the rise. The

fascinating developments in the field of artificial intelligence have not only changed the way companies do business, but have also redefined the dynamics of commercial

processes. As a key player in this development, AI offers a wealth of opportunities to

optimise processes, increase efficiency and open up new horizons for data-driven

decision-making.1

The term "artificial intelligence" may still sound like science fiction to many, but it has

long since become reality and is shaping the business landscape. AI refers to systems

that can imitate human intelligence, learn complex tasks, solve problems and even make decisions independently. In a business context, this technology is increasingly seen as an indispensable resource that is revolutionising the traditional working day and enabling companies to adapt to the demands of an increasingly globalised and

digitalised economy.

The relevance of artificial intelligence (AI) in the business world is of fundamental

importance for companies striving for sustainable success and competitive advantage in an increasingly complex business world. Artificial intelligence offers a wide range of

applications to revolutionise efficiency, accuracy and flexibility of business processes. Below are some general reasons why AI is so important for the business sector:3

1) Increased efficiency: AI enables the automation of repetitive, time-consuming

tasks in the area of commercial administration. By relieving companies of

monotonous activities, they can utilise resources more efficiently and devote

themselves to more demanding tasks.